Customer Service Associate

3 days ago


Wichita, Kansas, United States Mass Markets Full time

Mass Markets is a leading company in the industry, offering a competitive salary range of $45,000 - $55,000 per annum. As a Contact Center Representative at Mass Markets, you will play a crucial role in providing exceptional customer service.

About the Job

You will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. This includes ensuring first call resolution through problems solving and effective call handling, researching systems to find missing information as applicable, coordinating with other departments to resolve issues when needed, documenting and processing customer claims in appropriate systems, and leading fact-finding discussions to determine the best options for the customer.

Our ideal candidate has excellent communication skills, a strong problem-solving ability, and a passion for delivering outstanding customer experiences. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.



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