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Client Success Specialist

2 months ago

Boulder, Colorado, United States Capella Space Full time
About Capella Space

Capella Space is dedicated to making crucial information about our planet readily available. We utilize advanced technologies to develop a network of SAR satellites capable of capturing data from any location on Earth within an hour.

At Capella, you will collaborate with a talented team of professionals who have a proven track record in space missions. We welcome individuals eager to face challenging tasks, acquire new skills, and support one another in achieving collective success.

Our Mission
We aim to understand the world comprehensively and assist everyone, irrespective of their background. We are committed to fostering a diverse and inclusive workplace and encourage individuals from all walks of life to join our team and contribute their unique perspectives.

Role Overview
As a Customer Success Manager, reporting to the Director of Customer Success, you will play a vital role in executing our team strategy by supporting our global clientele and Reseller Partner network.

Your responsibilities will include:

  • Acting as a customer advocate to ensure exceptional service delivery.
  • Becoming an expert on our products and services to fulfill our customer commitments.
  • Effectively onboarding new customers and resellers, ensuring they successfully adopt our platform.
  • Understanding customer workflows and aligning with their business goals to provide tailored recommendations.
  • Collaborating with Sales teams and Resellers to develop key account strategies for repeat business.
  • Strengthening account relationships to enhance customer satisfaction.
  • Maintaining consistent communication with customers throughout the post-sales lifecycle.
  • Working with Product, Marketing, and Sales teams to share new features and enhancements.
  • Contributing to the evolution of our Support Desk and efficiently resolving support inquiries.
  • Creating strategies to improve key performance indicators such as Net Promoter Score (NPS) and Customer Satisfaction (C-Sat).

Required Qualifications
We seek candidates with:

  • A strong track record in managing client relationships across diverse international markets.
  • Experience in customer-facing roles, including onboarding and account management.
  • Collaboration skills with engineering and product teams to support complex product features.
  • Excellent communication and project management abilities.
  • A proactive approach to problem-solving and continuous improvement.

Preferred Qualifications
Ideal candidates will have:

  • Experience with remotely-sensed imagery and data products.
  • A minimum of 5 years in customer-focused roles.
  • A degree in Geography, Satellite Technology, Imaging, or a related field.

Compensation and Benefits
We offer competitive salaries based on experience and expertise, along with a comprehensive benefits package that includes:

  • Medical, Dental, and Vision coverage.
  • Disability and Life Insurance.
  • 401k plan with company contributions.
  • Equity options.
  • Flexible vacation policy and in-office perks.

Join us at Capella Space, where innovation meets dedication.