Customer Success Engineer

13 hours ago


Boulder, Colorado, United States Insight Global Full time
About the Role

We are seeking a highly skilled Customer Success Engineer to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving technical aspects of post-sales engagement with our clients.

Key Responsibilities
  • Be responsible for delivering an exceptional customer experience for our clients.
  • Become the voice of the customer, by empathizing with them, understanding their needs, motivations and key business challenges.
  • Own customer accounts and create loyal, repeat customers ensuring growth, satisfaction, and retention.
  • Create multiple champions across several functions within each site (e.g. facilities, sustainability, procurement, marketing, etc).
  • Drive adoption and engagement of our platform through training and continuous engagement across multiple touch points with the client, and their contractors.
  • Use our platform to monitor building equipment, as well as identify and resolve energy savings and operational inefficiencies.
  • Perform an in-depth analysis of building operations, develop energy analysis, environment quality and equipment health reports and implement HVAC optimization strategies to improve building operations, energy efficiency and indoor environment.
  • Maintain regular, open communication with building operations teams with occasional on site visits.
  • Be a platform expert and an advocate for us, ensuring clients understand the value our platform provides.
Requirements
  • University qualification in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field).
  • 2-5 years experience in the HVAC industry.
  • Familiar with Building Management System (BMS) and knowledge of building services.
  • Experience being in a customer facing role.
  • Proven experience of working in a fast-paced environment.
  • Competitive and achievement orientated.
  • Ability to work autonomously.
  • Possession of a positive attitude and an interest in learning.
  • Willing to step-up to help fellow team members.
  • Excellent oral and written communication skills.
  • Willingness to travel to client sites. Full drivers license required.
About Us

We are a climate-tech company dedicated to helping our clients achieve their sustainability goals. We offer a competitive salary package, including benefits, and opportunities for growth and development.

We are committed to creating a positive and inclusive work environment, where our employees feel valued and supported. If you are passionate about sustainability and customer success, we encourage you to apply for this exciting opportunity.



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