Customer Success Specialist
5 days ago
Insight Global is seeking a highly skilled Customer Success Engineer to join our team. In this role, you will work closely with a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement.
Key Responsibilities:
- Deliver exceptional customer experiences by empathizing with customers, understanding their needs, and driving growth and satisfaction.
- Own customer accounts and create loyal, repeat customers through proactive engagement and strategic planning.
- Collaborate with cross-functional teams to develop and implement customer success strategies.
- Provide technical expertise and support to customers, ensuring seamless integration and adoption of our solutions.
- Conduct regular business reviews and develop actionable plans to drive customer growth and retention.
Requirements:
- 2-5 years of experience in the HVAC industry, with a strong understanding of Building Management Systems (BMS).
- Proven track record of success in client-facing roles, with excellent communication and interpersonal skills.
- Ability to work autonomously and as part of a team, with a strong focus on customer satisfaction and growth.
- Competitive and achievement-oriented, with a passion for delivering exceptional results.
- Willingness to travel to client sites, with a valid driver's license.
About Insight Global:
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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