Patient Care Coordinator
2 weeks ago
Job Summary:
The Patient Navigator will work collaboratively with the health team to ensure patients receive comprehensive care and support. This role involves screening patients for social determinants of health, linking them to relevant services, and providing education and navigation services to improve health outcomes.
Key Responsibilities:
- Screen patients for social determinants of health, including housing needs, food insecurity, and other legal/social support.
- Link patients to relevant services, such as housing, legal, and counseling services.
- Provide education and navigation services to patients, including tracking and follow-up services.
- Collaborate with the project team to utilize medical records to track screening and identify patients in need of outreach or follow-up.
- Document activities, service plans, and results in an effective manner and adhere to documentation policies and procedures.
- Assist in the production of required weekly, monthly, and/or quarterly data collection reports.
- Attend appropriate community resource meetings and trainings, as assigned.
- Maintain confidentiality regarding clients, personnel, and other internal agency affairs.
Requirements:
- High School Diploma
- Bilingual English/Spanish (required)
- 2 years' experience in community-based outreach or patient navigation preferred.
- Knowledgeable of available social services, including behavioral health, mental health, financial and housing assistance, counseling services, alcohol/drug addiction recovery, food/clothing, and other similar resources for the homeless population.
- Ability to communicate tactfully, diplomatically, and objectively with a diverse group of individuals, including persons displaying psychological and substance-induced behaviors such as depression, anger, and confusion.
- Ability to provide encouragement and demonstrate patience and understanding in dealing with homeless clients.
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