Patient Care Coordinator
3 days ago
At Saban Community Clinic, we are committed to providing high-quality, patient-centered care to our community. We are seeking a highly motivated and compassionate Patient Navigator to join our team.
Job Summary:The Patient Navigator will serve as a liaison between Homeless Service Providers and Saban Community Clinic to improve the coordination of patient care for individuals experiencing homelessness. This role will work closely with internal and external teams to support Case Managers and Clinicians in accessing regular clinical care for their most acute clients.
Key Responsibilities:- Drive the Mobile Van to various sites daily and return it to its parking site each night.
- Serve as the Patient Navigator for the Saban mobile medical and dental clinic.
- Build relationships with program staff to coordinate care for unhoused patients in various settings.
- Serve as a liaison between patients and healthcare providers, including the Emergency Room and shelters/programs in partnership with Saban Clinic.
- Correspond directly with care providers to develop care plans for patients and assist with specialty medical and dental care referrals.
- Link patients to a medical and dental home, as well as community resources and services to support their overall wellness and recovery.
- Work in collaboration with the Program Manager to create ongoing communication between multiple systems.
- Facilitate the flow of information regarding updates and changes between the mobile van program and Saban Community Clinic teams.
- Meet with patients to obtain information about their financial circumstances and inform them of the availability and eligibility requirements of various health insurances/programs.
- Assist patients to apply for all possible health insurances/programs for which they qualify, providing forms and assistance as needed.
- Obtain proof of insurance, Medi-Cal/HMO coverage, or other programs that will reimburse for medical expenses at the Clinic.
- May provide clients with transportation assistance.
- Work with SCC staff to facilitate patients into medical, dental, or behavioral health in-clinic appointments.
- Conduct community outreach at mobile van housing sites.
- Track and regularly update data sheets pertaining to program outcome measures.
- Represent Saban Community Clinic in all matters of healthcare delivery and community outreach.
- Attend and actively participate in internal and external meetings, workshops, and trainings.
- Possess a passion for working with acute, disabled, and vulnerable individuals, including those experiencing homelessness.
- Have experience navigating the healthcare system for high-acuity clients.
- Be detail-oriented with strong time management, organizational, written, verbal, and interpersonal skills.
- Able to work in a high-tolerance Harm Reduction model with clients who have multiple barriers.
- Skill in non-violent crisis intervention.
- Computer literate, with basic skills in Microsoft Office programs.
- Able to pass a background check.
- Current California driver's license and State-required insurance when using a personal vehicle on Clinic business.
- A driving record acceptable to the organization and/or its insurance carrier so the candidate can drive the Mobile Van.
The Saban Community Clinic was founded in 1967 on the principle that healthcare is a right, not a privilege. Our mission is to provide affordable, quality Whole Person Care to everyone, regardless of income or immigration status, in a caring environment. This includes medical, behavioral health, and dental care.
We value the diversity of the people we hire and serve. Diversity at Saban means fostering a workplace where individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths. We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, age, national origin, gender identity, sexual orientation, or disability.
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