Lead Teller Coordinator

2 weeks ago

Kansas City, Kansas, United States Security Bank of Kansas City Full time
Job Overview

Location
Kansas City, KS

Employment Type
Full Time

Sector
Banking

Position Summary:

If you are passionate about making a positive impact in the communities we serve and are looking for a fulfilling career with a leading financial institution, Security Bank of Kansas City offers an excellent opportunity for you. We provide our full-time employees with a comprehensive benefits package, including 11 paid holidays, opportunities for professional growth, generous paid time off, and discounted banking services.

Role Responsibilities:

A Lead Teller Coordinator is accountable for overseeing all Teller Operations, which includes managing schedules, supervising staff, and providing guidance to ensure that customers receive accurate information and exceptional service for their banking transactions. This role involves managing vault operations and cash handling. The Lead Teller Coordinator is dedicated to delivering excellent service to both new and existing customers through face-to-face interactions, ensuring that the banking center maintains a consistent, prompt, and professional customer experience while fostering long-term relationships.

Key Duties:
  • Apply operational policies and procedures that adapt to evolving customer behaviors and channel growth.
  • Understand the consumer lending process to identify cross-sell opportunities and relevant loan products.
  • Ensure accurate customer identification in every interaction following established guidelines.
  • Provide precise account information while adhering to security protocols.
  • Recognize account flags such as holds and delinquent loans prior to customer interactions.
  • Identify inconsistencies in check deposits and account activities.
  • Comprehend check hold processes and procedures.
  • Maintain a customer-centric approach, conveying information in a positive and engaging manner.
  • Welcome customers warmly, delivering high-quality service and striving to exceed their expectations.
  • Communicate clearly and effectively with customers, especially in the drive-thru.
  • Process cash and check transactions, including deposits, withdrawals, and transfers.
  • Balance cash drawers throughout the day and at the end of each shift.
  • Execute financial transactions with efficiency and accuracy.
  • Support individual and organizational goals as set by management.
  • Utilize provided system software effectively.
  • Encourage open communication throughout the organization.
  • Exhibit behaviors that align with the bank's philosophies and leadership characteristics.
  • Collaborate with other departments to enhance customer service workflows.
  • Maintain a thorough understanding of consumer and business banking products to assist customers confidently.
  • Enthusiastically educate customers on new banking technologies, including mobile and online banking services.
  • In the absence of the Banking Center Manager, perform full supervisory duties, ensuring compliance with all bank policies and regulations.
  • Assist in managing teller operations to guarantee adequate staffing during service hours and accurate transaction processing.
  • Support the Banking Center Manager in evaluating teller performance.
  • Provide assistance to teller staff with complex transactions or customer inquiries.
  • Oversee vault operations, including opening and securing processes.
  • Greet customers in a friendly manner across various service channels.
  • Accurately process basic transactions while safeguarding against fraud.
  • Maintain accurate records of all transactions and ensure cash drawer security.
  • Issue money orders and cashier's checks as needed.
  • Adhere to all applicable policies, procedures, and regulatory guidelines.
  • Assist with customer inquiries and provide necessary account information.
  • Identify appropriate products through needs-based questioning to enhance customer relationships.
  • Proactively seek opportunities to strengthen customer relationships and meet organizational goals.
  • Ensure compliance with disclosures, audit standards, and security policies.
  • Assist in training new employees and provide ongoing training for current staff.
  • Meet performance expectations as outlined by Retail Management.
  • Work at the assigned banking center, requiring direct customer interaction.
  • Perform additional duties as assigned.
Qualifications:
  • High school education or equivalent required.
  • 1-2 years of banking experience and prior supervisory experience preferred.
  • Strong verbal and written communication skills, capable of interacting effectively with customers and colleagues.
  • Ability to demonstrate professionalism and present a positive personal image.
  • Proficient in using office technology and software applications.
  • Experience in cash handling and customer service roles.
  • Commitment to demonstrating skills consistently by maintaining regular attendance.
Equipment and Software Requirements:
  • Multi-Line Phone System
  • Computer and Software Applications
  • 10-Key Calculator
  • Copy Machine
  • ATM and Teller Capture Scanner
Physical Requirements:
  • Ability to lift objects weighing up to 15 lbs.
  • Standing and walking for extended periods.
  • Perform repetitive hand movements for data entry tasks.
Additional Information:

The responsibilities outlined in this job description are intended to convey the general nature and level of work performed by employees in this role. They are not intended to be an exhaustive list of all duties and skills required. Security Bank of Kansas City is committed to providing reasonable accommodations to meet job requirements without imposing undue hardship.

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