Service Department Coordinator Manager

7 days ago


Raleigh, North Carolina, United States Penske Truck Leasing Full time

Penske is a premier global transportation provider delivering essential and innovative services to help companies move forward. As our Service Department Coordinator Manager, you will play a vital role in ensuring customer satisfaction by coordinating maintenance requests, scheduling outside repairs, and managing shop work plans.

Responsibilities
  • Develop daily and weekly workforce plans considering customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to maximize customer service and productivity.
  • Communicate with customers for maintenance updates, including schedule changes, billing concerns, or to resolve service issues.
  • Assure all Penske Rental units are maintained and prepared for customers.
  • Ensure parts are available for scheduled work.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide excellent customer service, ensuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.

Requirements

  • At least 2 years of customer service experience required.
  • 1 year of hands-on mechanical experience required.
  • 2 years of supervisory experience preferred.
  • High School diploma or equivalent required.
  • AASE certification preferred.

Salary Information

We offer an estimated annual salary of $75,000 based on your location and experience. This compensation package includes a comprehensive benefits program, opportunities for career growth, and a dynamic work environment.



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