Customer Experience Specialist

2 days ago


Franklin, North Carolina, United States Johnathan Hamlin - State Farm Agent Full time

We are excited to offer a unique opportunity for a skilled professional to join our team as a Customer Experience Specialist with Johnathan Hamlin - State Farm Agent As a key member of our agency team, you will be responsible for delivering exceptional customer experiences and helping our clients achieve their financial goals.

About the Role
  • We are seeking an experienced and results-driven individual to join our team as a full-time Customer Experience Specialist. In this role, you will be working closely with our agency team to develop and execute plans that drive customer engagement and loyalty.

The ideal candidate will have a proven track record of success in customer-facing roles, excellent communication and problem-solving skills, and a passion for delivering outstanding customer experiences. If you are a strategic thinker who is driven to succeed and build long-term relationships, we encourage you to apply

Estimated Salary: $50,000 - $70,000 per year (based on experience)

Responsibilities
  • Develop and implement customer engagement strategies to drive retention and growth
  • Collaborate with the agency team to identify and address customer pain points
  • Work closely with cross-functional teams to ensure seamless delivery of customer experiences
Requirements
  • Associate's or bachelor's degree in business, marketing, or a related field
  • Minimum 2 years of experience in customer-facing roles
  • Proven track record of success in driving customer engagement and loyalty
  • Excellent communication, problem-solving, and analytical skills

Bonus Opportunities: Eligible employees may receive bonuses based on performance and company goals.



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