Customer Service Expert

2 days ago


Franklin, North Carolina, United States Scott Manshack - State Farm Agent Full time

As a Customer Service Expert with Scott Manshack - State Farm Agent, you will generate exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.

Salary

The estimated annual salary for this role is $45,000 to $60,000, depending on experience and performance.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members.

Responsibilities
  • Establish relationships with customers and follow up as needed.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements
  • Dedicated to customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
Benefits
  • Hourly pay plus commission/bonus.
  • Growth potential/Opportunity for advancement within my office.
  • Paid time off (vacation and personal/sick days).
  • Health benefits.
  • Valuable career-building experience.


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