Customer Order Support Specialist

6 days ago


Franklin, North Carolina, United States Taxwell Full time

At Taxwell, we are seeking a highly skilled and customer-focused individual to join our team as an Order Support Specialist. This is a part-time seasonal role that plays a vital role in ensuring a smooth and efficient order process while maintaining a high level of customer satisfaction.

About the Role

This customer-facing position will primarily support Drake Software, a leading digital tax filing platform. As an Order Support Specialist, you will be responsible for assisting customers with placing orders, answering questions, and troubleshooting account issues.

The ideal candidate will have proven experience in a customer service or order processing role, with strong communication skills, both verbal and written. You will be able to troubleshoot and resolve issues in a calm and professional manner, using CRM or order management software to efficiently manage customer inquiries.

We offer a competitive salary of $45,000 per year, commensurate with experience. Our organization values diversity and inclusion, and we are committed to equal opportunity employment. If you are a problem-solver who thrives in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Answer inbound phone calls from customers to assist with order placement and address inquiries regarding products and services.
  • Troubleshoot account issues, including resolving order issues or order status updates.
  • Collaborate with sales, customer service, and other teams to ensure customer orders are processed accurately and efficiently.
  • Proactively follow up with customers regarding order confirmations and questions.
  • Enter, update, and maintain customer information in the order processing system, ensuring all details are correct and complete.
Skills & Qualifications
  • Proven experience in a customer service or order processing role in a customer-facing capacity.
  • Strong communication skills, both verbal and written.
  • Ability to troubleshoot and resolve issues in a calm and professional manner.
  • Experience using CRM or order management software (e.g., Salesforce) is preferred.
  • Detail-oriented with strong organizational skills.
About Us

Taxwell is a leading provider of tax preparation software, dedicated to helping everyday Americans get every tax advantage they deserve. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers, and have a fresh, non-traditional approach to the tax industry.

As an Order Support Specialist at Taxwell, you will be part of a dynamic team that values diversity, inclusion, and customer satisfaction. We offer a supportive, open, and inclusive atmosphere, where you can expect to grow and develop your skills in a challenging and rewarding environment.



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