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Client Support Specialist

2 months ago

Harrisburg, Pennsylvania, United States BLACKBURN'S PHYSICIANS PHARMACY Full time
Position Overview

Location
Harrisburg, PA

Job Category
Administrative Support

Role Summary

At Blackburn's Physicians Pharmacy, we are dedicated to enhancing our team by attracting exceptional talent. We are currently seeking a Client Support Specialist to assist in addressing our clients' needs. This role involves managing patient accounts, coordinating service schedules, maintaining accurate patient records, and generating necessary documentation. The Client Support Specialist will engage with customers to address inquiries and resolve issues effectively. The ideal candidate is enthusiastic about communication and excels in problem-solving.

Key Responsibilities
  • Process incoming orders via phone, web portal, and fax in accordance with departmental protocols.
  • Provide prompt and courteous service to all customers and referral sources.
  • Collect and input comprehensive customer information, including insurance and medical details.
  • Document infectious disease information as per policy.
  • Ensure accurate data entry in the computer system.
  • Complete necessary intake forms and patient setups, including insurance verifications and medical records.
  • Gather all required medical documentation, such as prescriptions and authorizations.
  • Provide accurate coding information to healthcare providers and obtain medical necessity documentation.
  • Assist with equipment requests and troubleshooting as needed.
  • Confirm and bill orders as required, ensuring all documentation is complete.
  • Maintain an organized library of insurance guidelines and product information.
  • Conduct customer surveys and document feedback.
  • Participate in ongoing training and educational opportunities.

Qualifications

Minimum Requirements:
High school diploma or equivalent is required. Additional education or certifications are preferred. Candidates should be detail-oriented with strong communication and organizational skills. Familiarity with medical terminology is advantageous.

Skills and Attributes
  • Ability to manage multiple priorities and meet deadlines.
  • Proficient in Microsoft Office applications.
  • Strong analytical and problem-solving capabilities.
  • Excellent interpersonal skills for handling sensitive situations.
  • Effective verbal and written communication skills.