Customer Success Manager, Spanish Language Expert

4 days ago

New York, New York, United States MasterCard Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team in a Spanish speaking capacity. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business goals through the effective use of our digital optimization solutions.

Key Responsibilities
  • Help clients operationalize onsite testing and personalization best practices, creating great client personalization experts to exceed their onsite business goals
  • Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
  • Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
  • Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
  • Serve as the primary point of contact for clients and their DY personalization program
  • Consult with clients on product features, functionality and onboarding best practices
  • Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data
  • Analyze data and propose value-driving recommendations
About You

We are looking for a highly skilled and experienced professional with a strong background in digital marketing and customer success. The ideal candidate will have:

  • Native/Business level of Spanish
  • 3-8 years of digital consultation or analytics experience
  • Fortune 1000 client-facing experience as a CSM preferred
  • B.A./B.S. Degree in an analytical/economic/business management disciplines
  • Experience or expertise of digital marketing best practice, website conversion tactics and strategy
  • Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools, etc
  • Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
  • eCommerce, CRO and website personalization knowledge and experience
  • Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
  • Excellent verbal and written communication skills, with excellent presentation skills
  • Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
  • Empathy and a unique ability to understand customer needs
  • Passionate about customer success and how it can transform businesses
  • Strong project management or organizational skills and an ability to multitask without difficulty
What We Offer

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [redacted] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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