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Customer Success Expert
2 months ago
We are seeking a highly skilled and knowledgeable Bike Expert to join our Operations team at Upway. As a Customer Success Specialist, you will be the voice of Upway, working to solve our customers' questions, issues, and needs related to the e-bikes they have purchased from us.
Key Responsibilities- Provide Exceptional Customer Support: Respond to customer inquiries, resolve issues, and provide solutions to ensure a positive experience.
- Develop Bike Knowledge: Create and maintain internal knowledge base articles to educate the Customer Support team on e-bike-related topics.
- Collaborate with Internal Teams: Work closely with logistics, operations, and other teams to ensure seamless transitions throughout the buying and selling processes.
- Collect Customer Feedback: Gather feedback from customers to identify areas for improvement and enhance Upway's processes and offerings.
- Expert Knowledge of Bikes or E-Bikes: Possess in-depth knowledge of bike mechanics, e-bike technology, and industry trends.
- Excellent Communication Skills: Demonstrate strong written and verbal communication skills to effectively interact with customers and internal teams.
- Comfort with Technology: Be proficient in using technology to resolve customer issues and maintain accurate records.
- Empathetic and Enthusiastic Personality: Possess a positive attitude, empathy, and enthusiasm to provide exceptional customer service.
- Autonomy and Adaptability: Work independently and adapt to a fast-paced environment with changing priorities.
- Problem-Solving Ability: Demonstrate strong problem-solving skills to identify, analyze, and resolve customer issues efficiently.
- Work with a Cool Product: Be surrounded by a talented team working on innovative e-mobility solutions.
- Dynamic Environment: Enjoy a fast-paced environment with opportunities for growth and learning.
- Comprehensive Benefits: Receive medical, dental, and vision plans, life insurance, accidental death insurance, and a competitive 401K plan with matching.
