Housekeeping Manager
3 weeks ago
About the Role
Vacasa is seeking a highly skilled and detail-oriented Property Caretaker to join our team. As a Property Caretaker, you will be responsible for maintaining our large and growing portfolio of vacation homes. Your duties will include deep cleaning, organizing, stocking amenities, and corresponding with our local and central management teams.
Responsibilities
- Assist with operations in assigned locations, managing a specific portfolio of properties
- Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
- Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
- Develop and grow relationships with property owners by proactively communicating and becoming the subject matter expert on those properties
- Perform light home maintenance tasks, such as changing light bulbs, fixing door hinges, and unclogging toilets
- Conduct regular inspections prior to guest and owner arrivals
- Meet and maintain Vacasa standards and metrics, such as NPS, standard unit appearance, and efficiency
- Manage a budget for your portfolio, adhering to set annual costs, and perform cost-benefit analyses
- Resolve escalated guest and homeowner concerns by responding to emails, calls, and tickets
- Partner with Business Development Representatives when new units join the portfolio
- Establish and maintain open, collaborative relationships with fellow regional team members and upper management
- Provide cross-coverage for your manager or peers when necessary
Requirements
- Technical computer skills required on all forms of hardware, including laptops, tablets, and mobile devices
- Professional communication skills, including email, phone calls, video calls, and texts
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills, with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Prior housekeeping experience is a plus
- Adherence to all company policies and procedures
Work Environment and Physical Demands
- Availability to work Sunday through Saturday, early mornings, and evenings as needed
- Frequent traveling between worksites, requiring reliable transportation
- Occasional need to perform housekeeping and maintenance duties
- Ability to stand, sit, and walk for extended periods
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist
What We Offer
- Health, dental, and vision insurance, with 100% coverage option based on hours worked
- Employer-sponsored and voluntary supplemental benefits, based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 6% contributed
- Health and Dependent Care Flexible Spending Accounts, based on hours worked
- Paid vacation and sick days
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All necessary equipment for success
- Great colleagues and culture
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