Housekeeping Manager

3 weeks ago

new york city, United States The Standard, High Line Full time

Company Background

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling.

The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness.


Mission Statement

To create experience by embracing and empowering a diverse collective of team members, collaborators, and guests, who choose to call The Standard home.


Our Purpose

The Standard’s commitment is to being an anchor for each neighbourhood in which we reside and a platform for culture and creativity. Its spaces bring people together to interact with each other in genuine ways.


Our promise is to ensure that a stay is an experience and that memory means making friends and having stories to tell. To understand why it exists is to understand that The Standard is a platform for people to meet, engage, learn, dine, sleep, dance, hideaway, make-believe, and do so while being yourself and having fun doing it.

We think of ourselves as a stage, not just a hotel. Here, you can become whomever you like, even for a night. Here, you will meet new friends, find new challenges, eat new food, stay up late, sleep in later, and at times, never even leave the property. We are unapologetically comfortable with disrupting expectations. It’s WHO WE ARE


#StandardFamily


Job Title: Housekeeping Manager

Department: Housekeeping

Location: The Standard, High Line

Reporting to: Director of Housekeeping

Responsible for: N/A

Job Purpose:

Responsible for maintaining the property's general condition regarding all aspects of basic electrical, carpentry, plumbing, mechanical and painting work. Complete maintenance request work orders from all departments on a timely basis. Participate in the preventive maintenance program for all-building equipment and rooms. Complete other special projects assigned periodically by the Director of Engineering.


Main Responsibilities

• Previous experience managing a team of housekeeping employees through motivation, coaching and development.

• The ability to anticipate customer needs, change goals and direction quickly and multitask.

• Working knowledge of rooms management systems.

• Advanced knowledge of Housekeeping process and procedures.

• Ability to maintain a budget.

• Capable of using independent judgment/solid decision making skills ability.

• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.

• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.

• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).

• Demonstrated sound organizational, coordinating and personal interface skills.

• Demonstrated excellent written and verbal communication skills.

• Proven job reliability, diligence, dedication and attention to detail.

• Must be flexible with working nights, weekends, and holidays.

• Control labor costs and expenses.

• Schedule special projects with outside vendors/contractors.

• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or notify replacement of used and damaged equipment.

• Creating special projects with housekeeping staff and ensuring they are completed.

• Disinfect the working area (computer keyboard, mouse, phone handsets, etc), radios, iTouch, and any other devices before and after your shift.

• Prepare reports and maintain project spreadsheet updated and accurate.

• Assist the Director of Housekeeping with any other tasks needed.


Specific Requirements:

Essential:

• Manage the daily activities of the Housekeeping department to include proper room assignment, appropriate cleaning and daily inspections of all guest rooms, public areas, back of house and other areas in the hotel. Inform Engineering department of any maintenance issue and follow up with its completion.

• Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.

• Daily supervision of the housekeeping staff.

• Schedule and train all new housekeeping staff members.

• Maintain proper inventory of all housekeeping supplies (including minimum PAR levels for linen and terry) and equipment. Inform Director of Housekeeping of any shortage.

• Uphold the highest standards of cleanliness, safety, and conduct.

• Knowledge of OSHA and safety standards within Housekeeping department.

• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or notify replacement of used and damaged equipment.

• Creating special projects with housekeeping staff and ensuring they are completed.


Physical:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 lb. without assistance.

• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

• Stand, sit, or walk for an extended period of time or for an entire work shift.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

• Remain in a stationary position for extended periods of time.

• Work with sharp objects in a safe manner.

• Will be exposed to hot and cold temperature extremes.





Acknowledgment

This job description outlines the main duties and responsibilities that an employee holding this position may be asked to perform. It is not intended to provide an exclusive or exhaustive list of all the job tasks and activities you may be required to undertake, and you may be asked to perform other duties from time to time as we may reasonably require and assigned by your line manager.

This job description does not form part of your contract of employment, implied or otherwise and reflects the job content and nature of the job at the time of writing. The company may from time to time second you to work of a similar nature and/or make periodic amendments to your job title, duties and/or responsibilities listed in this job description to accommodate any changes to operational or business requirements. You will be notified about any such changes and issued with an amended job description.

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