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Housekeeping Manager

2 months ago

Kansas City, Missouri, United States Hotel Lotus Stadium Full time
Housekeeping Manager

We are seeking a highly skilled Housekeeping Manager to lead our hotel's housekeeping department at Hotel Lotus Stadium. As a key member of our operations team, you will be responsible for ensuring exceptional sanitation and customer service standards are met and exceeded.

About the Role

As Housekeeping Manager, you will oversee the daily operations of the housekeeping department, maintaining a high level of cleanliness and customer satisfaction. You will be responsible for managing the department's budget, inventory, and supplies, as well as hiring, training, and supervising staff.

Responsibilities
  • Oversee the housekeeping department's budget and ensure adequate cleaning supplies are available
  • Recruit, train, and develop housekeeping staff to meet and exceed our standards of cleanliness and customer satisfaction
  • Supervise housekeeping staff as they perform daily assignments, including cleaning all guest rooms and public areas
  • Document areas cleaned by room attendants and report any issues, such as room damage or maintenance requests, to the front office
  • Ensure all cleaning equipment is in good working condition and schedule repairs as needed
Qualifications
  • A High school diploma or equivalent is required
  • At least 2+ years of experience in hospitality or guest services
  • Well-versed in environmental services (EVS) including sanitation protocol and procedures, and how to use cleaning supplies and equipment
  • Excellent leadership, attention to detail, and commitment to customer service are essential
  • Over 3 years of experience as an executive housekeeper, housekeeping manager, or similar