Housekeeping Operations Manager

1 week ago


Oklahoma City, Oklahoma, United States Okana Resort Full time
About Us

At Okana Resort, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Location Description

Welcome to Okana Resort & Indoor Water Park, located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City. Our resort offers exceptional career opportunities with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet.

Job Summary

The Director of Housekeeping oversees the Housekeeping & Laundry operations, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing staff, providing training, supplies, and support to maintain guestrooms and public areas in pristine condition. The Director must be familiar with PMS software, manage inventories and costs, and work collaboratively with other departments to support their housekeeping needs.

Responsibilities
  • Manage Housekeeping & Laundry operations to ensure exceptional guest satisfaction
  • Lead and develop a high-performing team of housekeeping and laundry staff
  • Develop and implement effective cleaning and sanitation procedures
  • Manage inventory and costs for guestroom supplies, linens, and cleaning equipment
  • Collaborate with other departments to support housekeeping needs
Requirements
  • High school diploma required; degree in hospitality management preferred
  • Minimum of 7 years of housekeeping operations experience, with at least 5 years in management
  • Strong leadership, organizational, and time management skills
  • Excellent communication and interpersonal skills; Spanish speaker beneficial
  • Proficiency in property management system used to distribute workload in laundry & housekeeping departments
  • Exceptional customer service skills to interact and handle guest situations
  • Knowledge of health and safety regulations related to housekeeping & laundry operations
Compensation

The compensation for this position is $1.00/Yr. - $1.00/Yr. based on qualifications and experience.



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