Information Technology Support Specialist

4 days ago

Eden Prairie, Minnesota, United States FOSS GmbH Full time
Job Title: Information Technology Support Specialist

FOSS GmbH is seeking a highly skilled Information Technology Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support for the company's IT systems to FOSS employees by handling requests from end users on-site and remotely, in accordance with user needs.

Key Responsibilities:
  • Provide technical support for hardware, software, and network issues using tools such as the ticketing system, phone, Skype, Teams, and email.
  • Register and resolve incidents and service requests in the ticketing system.
  • Analyze, classify, and resolve incidents and service requests registered by users in accordance with established procedures, processes, and SLAs.
  • Configure and install computers and applications.
  • Remotely administer systems and services such as Office 365, Exchange, SharePoint, Active Directory, etc.
  • Close cooperation with higher levels of support.
  • Onsite support.
  • Active participation in monitoring the correctness of IT infrastructure functioning in FOSS.
  • Creating documentation.
  • Ongoing contact with IT service providers.
  • Performing tasks in accordance with international IT service standards such as ITIL, ISO 27001, etc.
Requirements:
  • Very good knowledge of English in speech and writing.
  • Knowledge of Active Directory service.
  • Knowledge of Windows, Office365, SharePoint, Windows Server, etc.
  • Basic network knowledge.
  • Ability to diagnose user problems.
  • Professional communication with users and vendors.
  • Comprehensive approach to reported problems.
  • Ensuring a high level of ticket handling and user satisfaction.
  • Punctuality and taking responsibility for the assigned tasks.
  • Close teamwork within the team and between other departments.
  • Helping to maintain a high level of IT security in the department.
  • Ensuring compliance with company values and quality standards.

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