Customer Service Representative
7 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our service team, you will be responsible for providing exceptional customer service, resolving customer inquiries and complaints, and ensuring timely and efficient response to customer service needs.
Key Responsibilities- Provide exceptional customer service through phone and personal contact, resolving customer inquiries and complaints in a timely and professional manner.
- Process counter transactions, document and update customer records, and maintain accurate customer accounts.
- Assist with light collections, handle billing inquiries, and provide resolution to gas and/or water service needs of customers.
- Maintain and manage parts inventory, ensure all paperwork is complete and accurately submitted in a timely manner, and take responsibility for daily tasks and actions.
- Maintain professionalism, integrity, security, image, and confidentiality of information and records as required by the position.
- High school diploma/GED required; minimum of 3 years of experience in an office environment preferred.
- Customer service or inside sales experience preferred.
- Ability to provide excellent customer service, exercise solid organizational and communication skills, and work effectively in a fast-paced environment.
- Good phone skills, computer literacy (MS Office), and ability to work independently and manage time effectively.
DCC Propane, LLC is a leading provider of propane and water conditioning services, with a strong commitment to world-class safety standards and customer service. We offer a best-in-class benefit plan, including medical, vision, and dental plans, as well as supplemental insurance programs, a 401(k) retirement plan with company match, and paid time off plus holidays.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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