Customer Service Representative

6 days ago


Salina, Kansas, United States Phoenix Ventures Full time
About the Role

We are seeking a highly skilled and customer-focused Commercial Employee - Customer Service to join our team at our location in Neuss. As a key member of our First Level Support team, you will be the primary point of contact for our customers and business partners, providing exceptional support and guidance via phone and written communication.

Your key responsibilities will include:

  • Providing timely and effective customer support and advice
  • Accepting and processing orders, as well as handling customer inquiries and complaints
  • Performing administrative tasks, including updating and maintaining customer data
  • Identifying opportunities to increase sales through proactive up-selling to existing customers

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and performance-based bonus system
  • A comprehensive company pension plan and other benefits
  • A financial employer contribution for lunch and Germany ticket
  • The opportunity to work remotely and enjoy a friendly and helpful team culture
  • Free water, coffee, fruit, and employee parking
  • Regular working hours and the possibility of an early finish on Fridays

Requirements

To be successful in this role, you will need:

  • A successfully completed commercial apprenticeship (although not required, it is highly desirable)
  • Excellent communication and interpersonal skills
  • A pleasant voice and professional manner
  • The ability to work independently and as part of a team

Join Our Team



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