Customer Service Representative

13 hours ago

Salina, Kansas, United States DCC Propane, LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our service team, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and complaints, and ensuring timely and efficient response to customer service needs.

Key Responsibilities
  • Provide Exceptional Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Resolve Customer Inquiries and Complaints: Escalate complex issues to senior team members and provide solutions to customers.
  • Process Counter Transactions: Handle customer transactions, including payments and account management.
  • Document and Update Customer Records: Maintain accurate and up-to-date customer records.
  • Process Payments and Maintain Customer Accounts: Manage customer accounts and process payments.
  • Assist with Light Collections and Billing Inquiries: Handle customer billing inquiries and assist with collections.
  • Strong Data Entry Skills and Attention to Detail: Maintain accurate records and data entry.
  • Work Well in a Fast-Paced Environment: Manage multiple tasks and priorities in a dynamic environment.
  • Provide Resolution to Gas and/or Water Service Needs: Ensure timely and efficient response to customer service needs.
  • Maintain and Manage Parts Inventory: Manage inventory and ensure accurate tracking.
  • Ensure All Paperwork is Complete and Accurately Submitted: Maintain accurate records and paperwork.
  • Take Responsibility for Daily Tasks and Actions: Ensure timely completion of tasks and responsibilities.
  • Maintain Professionalism, Integrity, Security, Image, and Confidentiality: Maintain confidentiality and professionalism in all interactions.
  • Attend All Safety Meetings, Training, and/or In-Services: Participate in safety training and meetings.
Qualifications
  • Ability to Provide Excellent Customer Service: Build rapport with customers and provide exceptional service.
  • Exercise Solid Organizational and Communication Skills: Manage multiple tasks and communicate effectively.
  • Good Phone Skills and Computer Literacy (MS Office): Utilize computer software and phone skills to communicate with customers.
  • Ability to Work Independently and Effectively Manage Time: Manage time and prioritize tasks effectively.
  • Dependable with a Stable Work History: Maintain a stable work history and be dependable.
  • Ability to Follow Verbal and Written Directions: Follow instructions and directions.
  • Ability to Maintain Stability Under Pressure and Be Flexible and Willing to Modify Plans and Behavior When Necessary: Adapt to changing situations and priorities.
  • Effectively Collaborate with Leadership and Employees to Establish Goals and Standards: Work collaboratively with team members to achieve goals.
  • Demonstrate a Strong Commitment to Customer Service and Safety: Prioritize customer service and safety.
  • Ability to Be a Positive Representative of the Company Both Internally and Externally: Represent the company in a positive and professional manner.
  • Ability to Work with Respect and Cooperation at All Times with Fellow Employees and Customers: Maintain a positive and respectful work environment.
Experience/Education
  • High School Diploma/GED: Required.
  • Minimum of 3 Years of Experience in an Office Environment: Preferred.
  • Customer Service or Inside Sales Experience: Preferred.
Travel

Local travel only.

Physical Requirements

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit for Extended Periods of Time, Stand, Walk, Bend, Crouch, Squat, and Twist on Occasion: Perform physical tasks as required.
  • Perform Light Lifting of Supplies and Materials from Time to Time: Lift supplies and materials as needed.
  • Communicate with and Exchange Information Verbally and in Writing: Communicate effectively with customers and team members.
  • Move About in an Office Environment: Move about in the office as needed.
  • Work Using Repetitive Motion: Perform tasks using repetitive motion.
Working Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly in an Office Environment: Work in an office environment.
  • Regularly Interrupted to Meet the Needs and Requests of Fellow Employees and/or Customers: Respond to customer and team member needs.
  • Regularly Required to Manage a Number of Tasks at One Time: Manage multiple tasks and priorities.
  • Regularly Experience a Busy Environment That Will Require Excellent Organizational and Time and Stress Management Skills: Manage stress and prioritize tasks effectively.
  • Regularly Exposed to Sensory Demands Due to Excessive Computer Use: Utilize computer software and manage sensory demands.
  • The Noise Level in the Work Environment is Usually Moderate: Work in a moderate noise environment.

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