Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their needs are met in a timely and efficient manner.
Key Responsibilities- Customer Service: Provide top-notch customer service to our customers, responding to their inquiries, resolving their issues, and ensuring their satisfaction.
- Issue Resolution: Investigate and resolve customer complaints and issues in a professional and timely manner.
- Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
- Documentation: Maintain accurate and up-to-date customer records, including interactions, issues, and resolutions.
- Process Management: Process customer transactions, payments, and accounts in a timely and accurate manner.
- Education: High school diploma or equivalent required.
- Experience: Minimum 3 years of experience in a customer-facing role, preferably in the energy or propane industry.
- Skills: Excellent communication, problem-solving, and customer service skills; ability to work in a fast-paced environment; strong organizational and time management skills.
The successful candidate will be working in a dynamic and fast-paced environment, interacting with customers, colleagues, and management to ensure seamless service delivery. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and manage multiple projects simultaneously.
What We OfferDCC Propane, LLC offers a competitive compensation package, including a comprehensive benefits program, 401(k) retirement plan, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.
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