Customer Service Representative

5 days ago


Salina, Kansas, United States DCC Propane, LLC Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at DCC Propane, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns, and ensuring their needs are met in a timely and efficient manner.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our customers, responding to their inquiries, resolving their issues, and ensuring their satisfaction.
  • Issue Resolution: Investigate and resolve customer complaints and issues in a professional and timely manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Documentation: Maintain accurate and up-to-date customer records, including interactions, issues, and resolutions.
  • Process Management: Process customer transactions, payments, and accounts in a timely and accurate manner.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum 3 years of experience in a customer-facing role, preferably in the energy or propane industry.
  • Skills: Excellent communication, problem-solving, and customer service skills; ability to work in a fast-paced environment; strong organizational and time management skills.
Working Environment

The successful candidate will be working in a dynamic and fast-paced environment, interacting with customers, colleagues, and management to ensure seamless service delivery. The ideal candidate will be able to work effectively in a team environment, prioritize tasks, and manage multiple projects simultaneously.

What We Offer

DCC Propane, LLC offers a competitive compensation package, including a comprehensive benefits program, 401(k) retirement plan, and paid time off. We are an equal opportunities employer and welcome applications from diverse candidates.



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