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Customer Service Representative

2 months ago

Salina, Kansas, United States Quipt Home Medical Full time
Job Description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative.

Job Summary

The Customer Service Representative will serve as the primary point of contact for patients, caregivers, referral sources, and commercial accounts. This individual will provide exceptional customer service, respond to inquiries, and resolve complaints in a timely and professional manner.

Key Responsibilities

  • Provide comprehensive support to patients and caregivers, including answering questions, resolving issues, and ensuring timely delivery of medical equipment.
  • Process customer orders, verify insurance coverage, and ensure accurate billing and reimbursement.
  • Collaborate with clinical specialists, delivery personnel, and other stakeholders to ensure seamless customer service.
  • Investigate and resolve customer complaints, using effective problem-solving skills and follow-up logs.
  • Maintain accurate records, including patient files, delivery paperwork, and edit reports.
  • Track active rentals, automatic reorders, and concentrator maintenance, processing in a timely manner.
  • Obtain prior authorization numbers and time frames from third-party payers, logging information into the database.
  • Ensure compliance with company policies, procedures, and standards, including billing, posting, insurance, denials, inquiries, orders, and paperwork.
  • Participate in company training programs and continually develop knowledge and skills in all areas of the job.

Requirements

  • High School Diploma or equivalent
  • Previous experience in a clerical or customer service environment
  • Knowledge of Microsoft Office (Word, Excel, etc.)
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills
  • Strong communication skills with capacity to make independent decisions
  • Medicare/Medicaid and insurance billing, bookkeeping, or medical office experience preferred

Continuing Education

As designated by management, including company in-services and off-site training programs as appropriate to industry and position.

FLSA Status

Non-Exempt

Licenses, etc.

None