Patient Service Representative
1 day ago
We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Advocate Health. As a key member of our OBGYN department, you will be responsible for providing exceptional patient service, ensuring accurate and timely medical records, and maintaining a high level of customer satisfaction.
Key Responsibilities- Patient Services:
- Greets and accurately registers patients in our electronic medical record system, verifying essential billing and demographic information.
- Coordinates scheduling of patient appointments, accurately and efficiently.
- Answers multiple incoming phone lines, accurately determining the appropriate recipient of the call or message and referring them promptly and appropriately.
- Distributes communications accurately, based on practice protocol, including pagers, faxes, and emails.
- Resolves a variety of patient questions, including HMO referrals, billing, and queries about services and test results.
- Schedules future appointments and requisitions, laboratory tests, radiology procedures, and other special diagnostic tests as needed.
- Notifies patient care area when patient has arrived and is ready to be seen.
- Ensures that waiting patients are seen in a timely manner or are promptly notified of unexpected delays.
- Billing Services:
- Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
- Reviews encounter forms for accuracy and completeness, checks with physician for missing information.
- Enters patient charges into the electronic medical record system according to established policies and procedures.
- Batches encounter forms and balances charges.
- Medical Record Services:
- Upholds standards of the practice and of the medical group for accurate and timely medical records.
- Releases information from records, only according to corporate policies and procedures.
- Ensures the availability of properly prepared patient medical records, daily schedules, and related forms.
- Maintains medical record, including loose filing and re-filing of charts daily.
- Pull and prepares charts for appointments.
- Maintains confidentiality around all patient information, both in front of each patient being treated and around other patients in the area.
- High school diploma or equivalent.
- One to two years related customer service experience.
- Experience handling difficult caller/customers/patients.
- CRT/PC experience in a customer service setting.
- Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system.
- Strong communication skills.
- Ability to solve problems posed by callers seeking referrals, appointments, billing issues, and clinical information.
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