Patient Service Representative

20 hours ago


Park Ridge, Illinois, United States Advocate Aurora Health Full time
About the Role

We are seeking a highly skilled Patient Service Representative to join our Neurology team at Advocate Aurora Health. As a key member of our team, you will be responsible for providing exceptional patient service, ensuring seamless communication, and maintaining accurate records.

Key Responsibilities
  • Patient Services: Provide efficient and high-quality service to patients, answering phone calls, responding to emails, and resolving patient inquiries in a timely and professional manner.
  • Billing Services: Ensure accurate and timely entry of billing information, verify patient eligibility, and follow up on missing information to ensure seamless billing processes.
  • Medical Record Services: Maintain accurate and up-to-date medical records, ensuring confidentiality and adhering to corporate policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience, preferably in a healthcare setting.
  • Skills: Strong communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in eClinicalWorks and scheduling sections of the system.
About Advocate Aurora Health

Advocate Aurora Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. We are committed to providing equitable care for all and offer a comprehensive benefits package to our employees.



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