Patient Service Representative

1 day ago


Park Ridge, Illinois, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will be responsible for providing exceptional patient service and support to our patients and their families.

Key Responsibilities
  • Patient Services: Provide efficient and high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • Billing Services: Ensure entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
  • Medical Record Services: Uphold standards of the practice and of the medical group for accurate and timely medical records.
Requirements
  • High school diploma or equivalent.
  • One to two years related customer service experience.
  • Experience handling difficult caller/customers/patients.
Preferred Qualifications
  • CRT/PC experience in a customer service setting.
  • Working knowledge of eClinicalWorks and scheduling sections of the eClinicalWorks system.
  • Strong communication skills.
  • Ability to solve problems posed by callers seeking referrals, appointments, billing issues and clinical information.
Working Conditions
  • Ability to function in a high volume, multiple-task environment, possibly in a crowded or closely shared work space.
  • Exposure to ill patients.
  • Ability to work under stressful conditions with demanding customers.


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