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Patient Access Representative

2 months ago


Park Ridge, Illinois, United States Advocate Aurora Health Full time

Key Responsibilities:

As a Patient Access Representative at Advocate Aurora Health, you will be responsible for providing exceptional customer service to patients and their families. This includes greeting and acknowledging patients in a welcoming and prompt manner, while also ensuring that all job duties are performed in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.

Key Functions:

  • Greet and acknowledge all patients and family members in a welcoming and prompt manner.
  • Ensure that all job duties are performed in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards.
  • Work collaboratively with Patient Access, Patient, Care Coordinator, Physician, Financial, Insurance, and Healthcare teams to ensure seamless patient access and care.