Front Desk Associate

4 days ago


Spanish Fork, Utah, United States Scenthound Spanish Fork, UT Full time

{"About the Position": "We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Front Desk Associate at Scenthound Spanish Fork, UT. As a key member of our team, you will be responsible for selling memberships, providing exceptional customer service, and driving key performance indicators.

Responsibilities:

* Drive membership sales through health and wellness education
* Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
* add-ons, and retail sales
* Develop membership leads; Follow up with potential members
* Answer phone calls, schedule customer appointments, manage customer profiles and records
* Manage cash drawer – responsible for daily cash handling
* Manage customer expectations; Resolve customer concerns; Retain memberships
* Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
* Perform other tasks and duties as assigned by the Scenter Manager

Requirements:

* Confidence in selling services and products
* Ability to connect with customers (both canine and human) and provide outstanding customer service
* Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
* Effective communication with team members and dog parents (in person and on the phone)
* Independently solve problems using Scenthound values and culture as a guide
* Attention to detail
* Time-management; Scheduling appointments efficiently
* Accountability; hold oneself and others to Scenthound standards ", "lang_code": "en"}



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