Quality Assurance Specialist
2 weeks ago
We are seeking a highly skilled Quality Assurance Advisor to join our team at Waves, Inc. This individual will play a critical role in ensuring the quality and consistency of our adult program operations.
Key ResponsibilitiesAs a Quality Assurance Advisor, you will be responsible for:
- Participating in the agency's Person-Centered Planning process as a PCP Team member.
- Overseeing the application of THERAP documentation, liaising with THERAP representatives, and training new employees on Therap applications.
- Assisting with reviewing and interpreting written responses from the monitoring entity to the agency regarding contract compliance.
- Collecting and evaluating data on unannounced site visits, medication variances, falls, reportable incidents, investigations, and emergency drills.
- Conducting chart audits and identifying potential trends in service delivery.
- Participating in all necessary training to perform duties effectively.
- Coordinating data entry of Service Plans, Individual Support Plans, cost plans, and other quality-related data.
- Serving as backup to the Incident Management Coordinator and participating in the incident management committee.
- Monitoring THERAP contact notes, attendance, and billing.
- Compiling annual satisfaction surveys of family, staff, and individuals supported.
- Assisting with the preparation and response of the Quality Assurance Survey, Licensure, and Financial Accountability Review (FAR) audit.
To be successful in this role, you will need:
- Knowledge of the service system for individuals with developmental disabilities in Tennessee or the ability to learn it.
- Excellent verbal and writing skills, with the ability to communicate effectively with professional staff.
- Experience working with individuals with disabilities.
- Strong organizational and detail-oriented skills.
- Knowledge of computer skills, including Word, Excel, and databases.
- A valid Tennessee driver's license.
- Flexibility in scheduling work hours.
Waves, Inc. is an equal-opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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