Administrative Support Specialist

2 weeks ago

Great Neck, New York, United States Atria Home Care Full time
Job Overview

Position Summary

At Atria, we believe that a career should be more than just a job; it should be a fulfilling journey enriched by the lives of those you serve. As a member of our team, you will play a vital role in enhancing the quality of life for our residents, contributing to a community that values their stories and experiences.

Atria is proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. We are committed to maintaining a work environment free from harassment and discrimination.


Key Responsibilities

  • Manage the telephone and communication center, serving as the primary information hub for residents, staff, and departments.
  • Respond to incoming calls with a friendly demeanor, identifying the purpose of the call and directing it to the appropriate personnel.
  • Retrieve and relay messages from voicemail to the relevant staff members.
  • Provide general information about the community, including directions and addresses, while directing specific inquiries to the appropriate staff.
  • Greet visitors upon arrival, ascertain the nature of their visit, and notify the relevant personnel.
  • Maintain an updated list of residents currently hospitalized.
  • Sort and distribute mail, as well as manage publications.
  • Handle written communications, including accepting and signing for deliveries.
  • Oversee the operation of copy and fax machines, assisting users as needed.
  • Prepare and print various documents, including memos and reports, as required.
  • Perform additional clerical tasks such as filing, photocopying, and collating.
  • Support the Administrative Assistant in tracking regulatory compliance.
  • Order and manage office supplies efficiently.
  • Assist the Scheduling Department with on-call staffing coordination, ensuring availability for necessary tasks during specified hours.
  • Undertake other duties as assigned to support the team.

Qualifications

  • High school diploma or GED; or one to three years of relevant experience or training; or a combination of education and experience.
  • Completion of all Atria-specific training programs is required.
  • Ability to read and understand simple instructions, short correspondence, and memos; capable of writing basic correspondence.
  • Effective communication skills for presenting information in individual and small group settings.
  • Basic mathematical skills, including addition, subtraction, multiplication, and division.
  • Ability to apply common sense to follow detailed instructions and address problems with concrete variables.
  • Proficient in operating telephone systems, emergency call systems, and office equipment, with flexibility to work various schedules as needed.

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