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Patient Care Support Specialist
2 months ago
Position Overview: We are currently seeking a detail-oriented and compassionate Patient Care Support Specialist to become an integral part of our healthcare team. This role involves working collaboratively with various healthcare professionals to ensure the delivery of exceptional service and support to our patients.
Key Responsibilities:
- Accurately gather and update patient information, including personal and insurance details.
- Conduct insurance verifications on the day of service.
- Ensure necessary patient documentation is signed and filed appropriately.
- Manage and maintain medical records with precision.
- Schedule and confirm patient appointments efficiently.
- Adhere to financial policies and procedures in accordance with organizational guidelines.
- Facilitate timely referral documentation.
- Provide follow-up services for patients, including scheduling specialist visits.
- Collaborate effectively with team members to achieve shared objectives.
- Maintain a high level of communication with patients and healthcare professionals.
- Comply with administrative policies to uphold quality care standards.
- Demonstrate efficiency in managing documentation and electronic records.
- Stay informed about current medical requirements relevant to the role.
- Perform additional duties as assigned.
- Accrued Paid Time Off and Paid Holidays.
- Medical, Dental, and Vision insurance options.
- 401(k) Savings Plan and Employee Stock Purchase Plan.
- Education reimbursement and employee discounts.
- Employee Assistance Program and referral bonuses.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 1 year of experience in customer service or healthcare.
- Proficient in computer applications, including Microsoft Office.
- Willingness to travel as needed.
- Experience in a medical front office or urgent care setting.
- Familiarity with electronic health records.
- Knowledge of medical terminology.
- Ability to work independently while exercising sound judgment.
- Strong organizational and time management capabilities.
- Excellent communication skills, both verbal and written.
- Capacity to thrive in a fast-paced environment.