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Technical Support Specialist

2 months ago

Great Neck, New York, United States LaSalle Network Full time
Job Description

LaSalle Network is currently partnering with a fast-paced Managed Service Provider for small to medium size businesses, seeking a skilled Help Desk Engineer to join their team long term.

Key Responsibilities:
  • Technical Support: Provide expert support and troubleshooting for Windows and Mac OS, as well as hardware issues.
  • Network Monitoring: Monitor and maintain network and server systems to ensure optimal performance.
  • Backup Administration: Administer backup software to ensure data security and integrity.
  • Microsoft and Apple Administration: Administer Microsoft Active Directory Domain, File Server, DNS, Printer Server, RDS, and SQL, as well as Apple devices and systems.
  • Email and Calendar Administration: Troubleshoot and administer email, calendar, and spam filter systems.
Requirements:
  • Education: Bachelor's degree in Computer Science, Information Sciences, or a related field is required.
  • Certifications: Microsoft and/or Apple technical certifications are a plus.
  • Communication Skills: Ability to effectively communicate with clients and work in a team environment.
  • Problem-Solving Skills: Ability to hit the ground running and resolve technical issues efficiently.

LaSalle Network is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive work environment.