Parts Sales Representative
2 weeks ago
Waters Truck and Tractor is a family-owned business with over 80 years of experience in the industry. We are a dealer for International Trucks and IC School Buses, Collins Buses, Maintainer Service Trucks/Bodies, Jerr-Dan Wreckers/Carriers, Idealease Truck Rental/Leasing, and several other trailer lines. Our company values include Customers First, Integrity, Employees, Team, B.O.B. Excellence, Empowerment, Accessibility, and Safety.
Job SummaryWe are seeking a highly motivated and experienced Parts Sales Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, developing new business relationships, and ensuring high customer satisfaction.
Responsibilities- Provide ongoing support to our current customer base
- Develop new business relationships through referrals and cold-calling
- Interact with internal managers to identify new customers
- Ensure high customer satisfaction through accurate sourcing and quoting of product prices and availability
- Assist the parts department with related duties such as customer inquiries, relief of parts counter staff, and the picking and delivering of parts as needed
- Determine customer's changing needs and promote appropriate products to meet those needs
- Enter all pertinent information into our business system (Karmak Fusion)
- Utilize the business system to monitor and track vehicle parts orders and inventory
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
- High School Diploma or equivalent required
- 2 years of diesel truck and equipment parts experience preferred, but not required
- Previous sales experience is an asset
- Ability to cold-call, build relationships with customers, and provide exceptional service
- Strong negotiation and listening skills
- Valid driver's license and safe driving record
- Excellent communication and organizational skills
- Basic computer software skills with Microsoft Word, Excel, email, and internet
- Familiarity with Karmak Fusion business system a plus
- Familiarity with Navistar's software systems a plus
- Existing certifications in Navistar's parts education system a plus
- Commitment to ongoing sales training
- Strong in time-management. Sets and meets priorities and long-term goals
- Experience using general office equipment (i.e., computer, copier, fax machine, etc.)
- Ability to sit or stand for prolonged periods of time
- Ability to perform repetitive data entry tasks, manual dexterity
- Must be a team player with a strong sense of commitment to the customer
- Must be able to work in a busy environment
- Must have the ability to learn and work daily in other digital systems
- Working knowledge and familiarity of engines and truck and equipment components is a plus
- Paid Holidays and Vacation
- Weekly Pay
- Performance Based Incentive Pay
- 401K Program + Company Contribution
- Health Insurance
- Dental and Vision Insurance (paid by Waters)
- MDLive Access (paid by Waters)
- Life Insurance and Voluntary Life Insurance option
- Short and Long-Term Disability
- Uniform Allowance
- Jury Duty Pay
- Growth Opportunities
- Family-Owned and Operated
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