Logistics Warehouse Specialist
2 weeks ago
Position Title: Warehouse Associate
FLSA Classification: Non-Exempt
Reports To: Branch Manager
Position Summary: Under the supervision of the Branch Manager, the Warehouse Associate is tasked with overseeing all elements of shipping and receiving, in addition to executing general warehouse upkeep and deliveries. This role does not include formal supervisory duties.
Core Responsibilities:
- Manage all facets of warehouse operations, including inventory management, shipping, and receiving.
- Guarantee precise and prompt processing of incoming and outgoing shipments.
- Prepare backorders for customer collection or delivery.
- Assist in resolving warranty and product-related issues.
- Handle loading and unloading of delivery vehicles.
- Devise cost-efficient strategies to enhance warehouse productivity.
- Ensure a clean and safe working environment.
- Support sales activities as required.
- Carry out other assigned tasks.
Customer Service Duties:
- Guide customers in product selection and troubleshooting.
- Efficiently process orders and returns.
- Maintain a professional and courteous attitude.
- Address customer complaints swiftly.
General Duties:
- Stay informed about products and inventory levels.
- Keep accurate records.
- Represent the company at various events.
Qualifications:
A High School Diploma or G.E.D. along with a minimum of two years of experience in HVAC/R is required.
Experience in wholesale HVAC/R or a related field is preferred.
Key Skills & Competencies:
- Ability to deliver professional customer service.
- Strong problem-solving abilities and effective sales techniques.
- Friendly and positive demeanor.
- In-depth knowledge of HVAC/R products and industry developments.
Physical Requirements & Work Environment:
The employee may be required to stand, walk, lift, and perform various warehouse tasks. Good vision and hearing are necessary for customer interactions.
Skills Summary:
Safe Driving Skills, Sales Aptitude, Problem-Solving Skills, Computer Proficiency, Interpersonal Skills, Organizational Skills, Time Management, Mathematical Aptitude, Oral & Written Communication Skills, Technical Skills, Diplomacy, Mechanical Skills.
The Warehouse Associate is expected to maintain confidentiality regarding company matters.
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