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Front Office Representative

2 months ago

Mobile, Alabama, United States Ramon Glenn - State Farm Agency Full time
Job Overview

Ramon Glenn - State Farm Agency is seeking a highly motivated and customer-focused individual to join our team as a Front Office Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and ensuring their satisfaction.

Key Responsibilities
  • Customer Service: Provide accurate and efficient information to customers regarding our products and services, resolving any emerging issues that may arise.
  • Call Management: Manage incoming calls, handle customer complaints, and provide solutions and alternatives within established timeframes.
  • Record Keeping: Maintain accurate records of customer interactions, process customer accounts, and file documents.
  • Team Collaboration: Work closely with our team to ensure seamless communication and efficient service delivery.
Requirements
  • Strong Communication Skills: Possess excellent verbal and written communication skills, with the ability to actively listen and respond effectively.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
  • Time Management: Possess excellent time management skills, with the ability to prioritize tasks and manage time effectively.
  • Professionalism: Demonstrate a professional and courteous demeanor, with a passion for delivering exceptional customer service.
What We Offer
  • Competitive Compensation: Receive a competitive base pay plus bonus structure.
  • Opportunities for Growth: Enjoy opportunities for growth and advancement within our agency.
  • Valuable Experience: Gain valuable experience in a fast-paced and dynamic environment.