Front Office Representative

3 weeks ago


Mobile, Alabama, United States Staff My Agency Full time
Front Office Team Member

We are seeking a highly motivated and customer-focused individual to join our team as a Front Office Team Member. As a key member of our agency, you will play a vital role in providing exceptional service to our customers and supporting the success of our team.

Responsibilities:
  • Provide product and service information to customers, resolving any issues that may arise with accuracy and efficiency.
  • Manage incoming calls and respond to customer inquiries in a timely and professional manner.
  • Handle customer complaints and provide solutions and alternatives within established timeframes, following up to ensure resolution.
  • Maintain accurate records of customer interactions, process customer accounts, and file documents as needed.
  • Deliver exceptional customer service, ensuring a positive experience for all customers.
What We Offer:
  • Competitive base pay plus bonus opportunities
  • Valuable experience and growth potential within our agency
  • Opportunities for advancement and professional development
Ideal Candidate:
  • Strong phone handling and active listening skills
  • Comfortable making outbound calls and communicating with customers
  • Passionate about helping others and delivering exceptional customer service
  • Ability to empathize with and advocate for customers when necessary
  • Strong problem-solving skills and ability to multitask
  • Excellent communication and presentation skills
  • Ability to work effectively in a fast-paced environment
  • Property and Casualty license (must be able to obtain within 90 days of hire date)
  • Life and Health license (must be able to obtain within 90 days of hire date)

This is an exciting opportunity to join our team and contribute to the success of our agency. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.



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