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Front Desk Associate

1 month ago

Mobile, Alabama, United States Homewood Suites by Hilton Mobile, AL Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Representative to join our team at Homewood Suites by Hilton Mobile, AL. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay experience.

Key Responsibilities

Greet guests and check-in/out procedures
Follow all cash and credit card procedures required by hotel and brand standard
Check house count and review credit limit exception report
Update housekeeping room status and balance departments from daily activity report
Perform cashier shift change and explain hotel amenities to guests
Respond promptly to guest inquiries and complaints

Requirements

High School diploma or GED preferred
One year hospitality experience required
Customer service experience required
Attention to detail and knowledge of hotel layout and procedures

What We Offer

Competitive salary and benefits package
Opportunities for growth and advancement
A dynamic and supportive work environment

How to Apply

Interested candidates should submit their application, including a resume and cover letter, to our online portal. We look forward to hearing from you