Customer Service Representative

3 weeks ago


Mobile, Alabama, United States AltaPointe Health Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at AltaPointe Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our consumers, families, and community members.

Key Responsibilities:

  • Handle incoming and outgoing calls in a professional and courteous manner.
  • Adhere to 5 Star Customer Service guidelines and maintain a positive attitude when dealing with consumers, co-workers, and community members.
  • Answer all incoming calls to the specified location and obtain sufficient information from callers to determine the nature of the call and appropriate referral.
  • Schedule caller appointments for specified locations and display a courteous manner to all callers.
  • Use discretion in discussions with callers and remain familiar with providers and their schedules.
  • Keep accurate records of calls and provide general clerical support.
  • Verify insurance and provide backup support for Front Desk Office Professionals as needed.

Supervision and Consultation:

  • Seek supervision and consultation as needed and accept and employ suggestions for improvement.
  • Actively work to enhance skills and provide courteous and respectful service to consumers, visitors, and co-workers.

Qualifications:

  • High school graduate or equivalent.
  • Strong customer service skills, including the ability to communicate clearly and professionally, maintain calmness when under pressure, and use positive language.
  • Attentive, detail-oriented, and able to maintain accuracy in spite of frequent interruptions.


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