Customer Service Representative

3 weeks ago


Mobile, Alabama, United States Ramon Glenn - State Farm Agency Full time
Job Description

Ramon Glenn - State Farm Agency is seeking a highly skilled and motivated individual to join our team as a Front Office Team Member. This role is ideal for someone who is passionate about delivering exceptional customer service and has a strong desire to learn and grow within the insurance industry.

The successful candidate will be responsible for providing product and service information to customers, resolving any emerging problems, and maintaining high customer satisfaction. They will also be responsible for managing incoming calls, handling customer complaints, and keeping records of customer interactions.

We offer a competitive base pay plus bonus, valuable experience, and growth potential/Opportunity for advancement within our office. If you are a strong communicator, have excellent problem-solving skills, and are comfortable with making outbound calls, we encourage you to apply.

Responsibilities:

  • Provide product and service information to customers
  • Resolve emerging problems and maintain high customer satisfaction
  • Manage incoming calls and handle customer complaints
  • Keep records of customer interactions

Requirements:

  • Strong phone contact handling skills and active listening
  • Comfortable with making outbound calls
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Property and Casualty license (must be able to obtain within 90 days of hire date)
  • Life and Health (must be able to obtain within 90 days of hire date)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.



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