Service Operations Supervisor

2 weeks ago

Cambridge, Massachusetts, United States Micro Center Full time
Job Title: Service Operations Supervisor

Micro Center is seeking a highly motivated and experienced Service Operations Supervisor to lead our Computer Service Repair Department. As a key member of our team, you will be responsible for ensuring the operational aspects, goals, and metrics of the department are met.

Key Responsibilities:
  • Provide leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
  • Ensure parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
  • Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
  • Ensure customer service standards are met and that difficult customer situations are handled courteously and professionally.
  • Drive performance of the Service Department to meet or exceed established focus goals for customer satisfaction, productivity, income, and operational efficiency.
  • Responsible for vendor relationship management (parts cost, margin, SLA).
  • Responsible for creating vendor P&Ls.
  • Participate in staffing, orientation, and training activities in the store.
  • Assist with scheduling to ensure proper coverage.
  • Maintain the technical certification level of the shop to ensure proper service and repair of products.
  • Responsible for the look and feel of the parts room and any facility maintenance of the Service Department.
Requirements:
  • High school diploma or equivalent. Associate's or Bachelor's degree from a college or technical school preferred.
  • At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment preferred.
  • A+ and Apple certifications are required within 120 days of hire.
  • Communication and Language Skills: Ability to communicate professionally and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
  • Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal or diagram form.
  • Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.
  • Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends, and holidays.
Benefits:
  • Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
  • 401K Plan with Company Match
  • Paid Time Off
  • Employee Discount that includes a Friends & Family Discount Program
  • Tuition Reimbursement & Education Discounts
  • Esteemed Vendor & Company Job Training
  • Career Advancement Opportunities

Micro Center is an Equal Opportunity Employer.

  • Service Operations Supervisor

    4 weeks ago

    Cambridge, Massachusetts, United States Micro Center Full time

    Service Operations SupervisorMicro Center is seeking a highly motivated and experienced Service Operations Supervisor to lead our Computer Service Repair Department. As a key member of our team, you will be responsible for ensuring the operational efficiency and customer satisfaction of our service operations.Key Responsibilities:Provide leadership and...

  • Service Operations Supervisor

    4 weeks ago

    Cambridge, Massachusetts, United States Micro Center Full time

    Job Summary:We are seeking a highly motivated and experienced Service Operations Supervisor to join our team at Micro Center. As a key member of our Computer Service Repair Department, you will be responsible for leading a team of technicians and ensuring the operational efficiency of our service operations.Key Responsibilities:Leadership and Guidance:...

  • Custodial Services Supervisor

    2 weeks ago

    Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time

    Job Title: Custodial Services SupervisorMassachusetts Institute of Technology seeks a highly skilled Custodial Services Supervisor to join our team. As a key member of our facilities operations team, you will be responsible for providing supervision, resources, and direction to teams striving to achieve exceptionally high levels of environmental services,...

  • Nursing Operations Supervisor

    1 week ago

    Cambridge, Massachusetts, United States Mass General Brigham Full time

    Job Title: RN Supervisor Nursing OperationsMass General Brigham is seeking a highly skilled Registered Nurse (RN) to fill the role of Med Surg Supervisor. This position is responsible for overseeing the day-to-day operations of the nursing department, ensuring the delivery of high-quality patient care.Key Responsibilities:Facilitate optimal utilization of...

  • Overnight Food Service Supervisor

    1 month ago

    Cambridge, Massachusetts, United States Clover Food Lab Full time

    Position OverviewAre you passionate about culinary arts and sustainability? At Clover Food Lab, we believe in providing a unique dining experience that merges environmental consciousness with exceptional food quality. Our approach to quick-service meals emphasizes locally sourced ingredients and fine dining preparation techniques, ensuring delicious meals...

  • Custodial Services Supervisor

    4 weeks ago

    Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full time

    **Job Summary**We are seeking a highly skilled and experienced Custodial Services Supervisor to join our team at the Massachusetts Institute of Technology. As a key member of our facilities operations team, you will be responsible for providing supervision, resources, and direction to teams striving to achieve exceptionally high levels of environmental...

  • Parking Operations Supervisor

    4 weeks ago

    Cambridge, Massachusetts, United States SP Plus Corporation Full time

    About the RoleWe are seeking a skilled Parking Operations Supervisor to join our team at SP Plus Corporation. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day management of our parking locations, adhering to contractual guidelines and company policies.Key ResponsibilitiesParticipate in initiatives to enhance...

  • Parking Operations Supervisor

    3 weeks ago

    Cambridge, Massachusetts, United States SP Plus Corporation Full time

    Job SummarySP+ is seeking a skilled Parking Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day management of our parking facilities, adhering to company policies and procedures, and providing exceptional customer service.ResponsibilitiesParticipate in programs to improve...

  • Clinical Services Supervisor RN

    3 weeks ago

    Cambridge, Massachusetts, United States Allina Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Registered Nurse to join our team as a Clinical Services Supervisor. In this role, you will be responsible for supervising patient care, clinical operations, and working in partnership with site leadership to leverage the strengths and expertise of all to support exceptional clinical quality...

  • Floor Supervisor

    1 week ago

    Cambridge, Massachusetts, United States Mango Full time

    About the Role:Mango is seeking a highly motivated and customer-focused Floor Supervisor to join our team at our upcoming store in Cambridge, MA. As a key member of our sales and customer service team, you will be responsible for ensuring exceptional customer experiences, driving sales growth, and maintaining a visually appealing store environment.Key...

  • Nurse Supervisor

    3 weeks ago

    Cambridge, Massachusetts, United States Mass General Brigham Full time

    Job Title: Registered Nurse SupervisorMass General Brigham is seeking a Registered Nurse (RN) Med Surg Supervisor to lead our nursing team in Cambridge, Massachusetts.Job Summary:We are looking for a skilled and experienced Registered Nurse Supervisor to oversee the day-to-day operations of our Med Surg unit. The successful candidate will provide...

  • Front Office Supervisor

    2 days ago

    Cambridge, Massachusetts, United States Colwen Hotels Full time

    Front Office Supervisor Job DescriptionColwen Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction, while maintaining the highest standards of hotel operations.Key Responsibilities:Guest Service:...

  • Front Office Supervisor

    20 hours ago

    Cambridge, Massachusetts, United States Colwen Hotels Full time

    Front Office Supervisor Job DescriptionColwen Hotels is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and satisfaction, while maintaining the highest standards of hotel operations.Key Responsibilities:Guest Service:...

  • Front Desk Supervisor

    3 weeks ago

    Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    Front Desk Supervisor OpportunityHyatt Regency Boston/Cambridge is seeking a skilled Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hospitality team, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. Your high energy, enthusiasm,...

  • Nurse Supervisor

    5 days ago

    Cambridge, Massachusetts, United States Mass General Brigham Full time

    Job Title: RN SupervisorMass General Brigham is seeking a Registered Nurse (RN) Med Surg Supervisor to lead a team of nursing staff in Cambridge, Massachusetts.Job Summary:The RN Supervisor will be responsible for facilitating optimal utilization of nursing staff, providing administrative/clinical supervision and consultation, and promoting problem-solving...

  • Maintenance Supervisor

    2 weeks ago

    Cambridge, Massachusetts, United States PSG Global Solutions Careers Full time

    Exciting Opportunity for a Maintenance SupervisorWe are seeking a highly skilled and experienced Maintenance Supervisor to join our team at Wingate Management Company. As a key member of our maintenance team, you will be responsible for ensuring the upkeep and enhancement of our community spaces, including rental units, common areas, grounds, and parking...

  • Night Audit Supervisor

    4 weeks ago

    Cambridge, Massachusetts, United States Hyatt Regency BostonCambridge Full time

    Overnight Excellence: Night Audit SupervisorHyatt Regency Boston/Cambridge is seeking a skilled Night Audit Supervisor to oversee the night operations of our property. As a key member of our team, you will ensure accurate financial reporting, exceptional guest experiences, and a smooth transition into the next day.Responsibilities:Supervise and oversee the...

  • Shift Supervisor

    5 days ago

    Cambridge, Massachusetts, United States Rensko Holdings Full time

    Shift SupervisorThe Shift Supervisor position at Rensko Holdings is a key role that involves overseeing team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are met.People ManagementLeads by example and demonstrates the importance of treating every team member and guest with respect...

  • Prepared Foods Department Supervisor

    3 weeks ago

    Cambridge, Massachusetts, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly skilled and experienced Prepared Foods Department Supervisor to join our team at Whole Foods Market. As a key member of our prepared foods team, you will be responsible for overseeing the day-to-day operations of the department, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesTeam...

  • Registered Nurse Supervisor

    3 weeks ago

    Cambridge, Massachusetts, United States Mass General Brigham Full time

    Job Title: Registered Nurse SupervisorMass General Brigham is seeking a Registered Nurse (RN) Med Surg Supervisor for a nursing job in Cambridge, Massachusetts.Job Summary:We are looking for a skilled and experienced Registered Nurse Supervisor to join our team. The successful candidate will be responsible for supervising nursing staff, providing...