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Operations Director

2 months ago

San Diego, California, United States National Trench Safety Full time
Operations Manager Job Description

As an Operations Manager at National Trench Safety, you will play a crucial role in ensuring the smooth operation of our branches. Your leadership skills will be put to the test as you coordinate and direct the delivery of quality service to maximize productivity and logistics.

Key Responsibilities:
  • Support Branch Manager: Collaborate with the Branch Manager to implement actions that drive financial objectives and achieve business success.
  • Business Performance Analysis: Review and analyze business performance data to identify key operational opportunities and recommend decisions to address them.
  • Staff Management: Recruit, hire, train, coach, and counsel staff and front-line personnel to provide ongoing support and development.
  • Process Optimization: Optimize core processes and positively influence client relationships and business opportunities.
  • Communication: Manage and foster effective communication at all levels of the organization.
  • Daily Operations: Ensure daily operations are maintained as scheduled.
  • Performance Management: Responsible for the performance management of direct staff, including Inside Sales Reps, Drivers, and other staff as applicable.
  • Compliance: Assist the Branch Manager in ensuring compliance with all company policies.
  • Branch Operations: Oversee rental operations, direct and check daily paperwork flow, and communicate with sales personnel regarding jobs, quotes, and problems.
  • Safety and Security: Ensure Safety training and protocols are followed and implemented at the branch, and be available on a 24-hour basis for customer needs and facility security alarm situations.
Knowledge and Skills:
  • Communication and Organization: Excellent verbal and written communication, attention to detail, and organizational skills.
  • Problem-Solving and Judgment: Ability to work independently and apply sound judgment to a variety of situations.
  • Collaboration and Presentation: Strong collaboration and presentation skills.
  • Mechanical Aptitude and Time Management: Strong mechanical aptitude and time management skills.
  • Emotional Intelligence and Leadership: Emotional Intelligence and influential leadership skills.
  • Process Optimization: Basic knowledge of principles of 6s to accurately optimize processes.
  • Customer Service and Organization: Excellent customer service and organizational skills.
  • Technical Skills: Proficient knowledge in Microsoft Office.
Qualifications:
  1. Bachelor's Degree: Bachelor's degree preferred.
  2. Experience: Minimum four years of experience in operations in manufacturing or the construction industry is preferred.
  3. Driver's License: Must have a valid driver's license.