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Operations Director
1 month ago
Belmont Village Senior Living is seeking an experienced Area Director of Operations to oversee multiple senior living communities within an assigned area.
Key Responsibilities:- Manage communities according to state regulations, company policy, and operational standards.
- Oversee financial objectives for assigned communities, including occupancy and rate growth, labor expenses, and capital expenditures budget.
- Collaborate with the SVP of Regulatory Affairs and Quality to respond to licensing visits and ensure timely corrective action plans.
- Drive achievement targets for resident, family, and employee engagement, satisfaction, and loyalty.
- Work collaboratively with Regional Team members to achieve positive outcomes within the assigned area.
- Participate in the interview, selection, training, management, and mentorship of community leadership.
- Prepare regular operations reports for the SVP of Regional Operations.
- Provide on-site community support during leadership transitions and challenges.
- Maintain and support a culture of hospitality and exceptional customer service.
- Bachelor's degree required, MBA or Master's degree preferred.
- RCFE certification.
- 5+ years of Assisted Living and Memory Care operations management experience with budgetary responsibilities.
- Prior experience managing multiple locations simultaneously strongly preferred.
- Knowledge of and ability to conform to applicable laws, rules, and industry regulations.
- Strong leadership, conflict resolution, and communication skills with the ability to work collaboratively with a diverse group.
- Proven experience in formulating policies, developing, and implementing new strategies and procedures.
- Ability to travel extensively within the assigned area and manage a 24/7 operational schedule.
- Proficiency in various computer programs and applications.
Belmont Village Senior Living offers a comprehensive benefit package, including earned bonus opportunities, medical, dental, vision, mental health prescription benefits, paid vacation, paid holidays, paid personal days, earned sick days, 401(k) savings with employer match, short-term disability, long-term disability, and life insurance.
The Area Director of Operations is responsible for the execution of key business and strategic objectives for Belmont Village Communities in an assigned area. Key objectives include occupancy growth, profitability, staffing, regulatory compliance, and achievement of operational standards and customer satisfaction.
