Director of Operations
1 month ago
The Director of Operations is a key leadership role responsible for the day-to-day operations and long-term success of Dave's Hot Chicken San Diego locations. This position leads and manages Restaurant General Managers to achieve the goals and objectives of the San Diego market.
Key Responsibilities- Support strategic planning to improve proficiency, productivity, and efficiency of projects and operations across all San Diego locations.
- Manage the development, operations, and financial aspects of all restaurants within the territory.
- Direct restaurant operations to optimize workforce utilization and meet revenue and gross margin projections within budget.
- Conduct cost analysis to ensure consistent profitability and identify areas for improvement.
- Drive high guest satisfaction through tattle, birdeye, and mystery shopper audits.
- Maintain high employee satisfaction and support Restaurant General Managers in their employee satisfaction efforts.
- Execute the Company's weekly, monthly, quarterly, annual, and long-term goals in line with the Company's Vision, Mission, and Core Values.
- Review and revise Standard Operating Procedures (SOPs) to effectively manage restaurant operations and growth.
- Conduct quarterly performance reviews to develop General Managers and ensure performance alignment.
- Submit weekly ops reports to analyze economic, business, and financial conditions impacting operations.
- Direct and coordinate estimating functions to ensure accuracy, profitability, and competitive edge.
- Collaborate with senior leaders and other departments to support Company goals.
- Direct monthly bonus program and measure progress to increase efficiency.
- Maintain a safe workspace by enforcing standards and procedures, and ensuring compliance with legal regulations.
- Ensure all required documentation is complete.
- Work collaboratively with other restaurant leaders and departments to support Company goals.
- Establish team focus by developing and communicating goals in support of the visions and values of Dave's Hot Chicken.
- Develop others by delegating responsibility, providing high-impact performance feedback, and assisting in conflict resolution.
- Manage organizational transformation and change by communicating change to the team, problem-solving, and establishing structure.
- Integrity: Act with integrity, truthfulness, fairness, and honesty.
- Continuous Learning: Be a continuous learner focused on constant improvement, embracing new technologies.
- Exceed Expectations: Work hard to exceed guest expectations.
- Compassion: Conduct oneself as a steward of Dave's Hot Chicken, supporting its growth and ability to help those in need.
- Accountability: Take responsibility for one's actions and decisions.
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