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Director of Operations

1 month ago

San Diego, California, United States Dave's Hot Chicken Full time
Director of Operations Job Description

The Director of Operations is a key leadership role at Dave's Hot Chicken, responsible for overseeing the day-to-day operations and long-term success of our San Diego locations.

Key Responsibilities:
  • Strategic Planning: Support the development of strategic plans to improve efficiency, productivity, and profitability across all San Diego locations.
  • Restaurant Operations: Manage the development, operations, and financial aspects of all restaurants within the territory, ensuring optimal workforce utilization and revenue/realized gross margin projections within budget.
  • Cost Analysis: Directly involved in managing cost analysis to ensure consistent profitability and identify areas for improvement.
  • Guest Satisfaction: Directly involved in achieving high guest satisfaction through tattle, birdeye, and mystery shopper audits.
  • Employee Satisfaction: Responsible for maintaining high employee satisfaction and assisting Restaurant General Managers in their employee satisfaction efforts.
  • Goal Achievement: Responsible for executing the Company's weekly, monthly, quarterly, annual, and long-term goals in line with the Company's Vision, Mission, and Core Values.
  • Standard Operating Procedures: Review and revise the Company's current Standard Operating Procedures (SOPs) to effectively manage restaurant operations and projected growth.
  • Performance Reviews: Conduct quarterly performance reviews on all General Managers to continuously develop the team and ensure performance is aligned with expectations.
  • Ops Reports: Submits weekly ops reports to analyze general economic, business, and financial conditions and their impact on operations.
  • Estimating Functions: Directs and coordinates estimating functions to ensure accuracy, profitability, and competitive edge.
  • Collaboration: Work collaboratively with other senior leaders and departments to support Company goals.
  • Monthly Bonus Program: Directs the monthly bonus program and measures progress to increase efficiency.
Compliance:
  • Maintain a safe workspace by enforcing standards and procedures, and keeping compliance with legal regulations.
  • Ensure all required documentation is complete.
Management & Leadership:
  • Work collaboratively with other restaurant leaders and departments to support Company goals.
  • Establish team focus by developing and communicating goals in support of the visions and values of Cluckin Inc.
  • Develop others by delegating responsibility, providing high-impact performance feedback, and assisting in conflict resolution.
  • Manage organizational transformation and change by communicating change to the team, problem-solving, and establishing structure.
Behavioral Competencies:
  • Integrity: Act with integrity; truthfulness, fairness, and honesty.
  • Continuous Learning: Is a continuous learner focused on constant improvement; embraces new technologies.
  • Exceed Expectations: Work hard to exceed guest expectations.
  • Compassion: Conduct oneself as a steward of Cluckin Inc, supporting its growth & ability to help those in need.
  • Accountability: Take responsibility for one's actions and decisions.
Position-Specific Competencies:
  • Pace and Variety of Activities: Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects.
  • Focus: Results focus with idea generation and innovative and creative problem-solving.
  • Decision-Making: Problem-solving orientation. Action-oriented and quick decision-making in response to changing conditions.
  • Delegation and Leadership Style: Directive leadership to ensure business results are achieved.
  • Integrity: Acts in an honest, trustworthy, high-integrity manner; makes and keeps commitments.
  • Communication: Collaborates in a positive and productive way. Communicates in a way that is analytical and detail-oriented.
  • Goal Oriented: Drives to meet goals in a motivated and self-directed way; works hard with limited supervision.