Customer Service Representative

3 days ago


Tacoma, Washington, United States Liberty Military Housing Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Liberty Military Housing. As a key member of our community team, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met and exceeded.

Key Responsibilities
  • Resident Support: Assist prospective residents with information regarding their lease, the community, and the move-in process.
  • Lease Administration: Prepare lease documents for residents, ensure all lease paperwork is completed and entered into the system.
  • Issue Resolution: Respond to and manage resident complaints and/or service issues, coordinating with maintenance staff as needed.
  • Move-Out Process: Support residents during the move-out process, including notice to vacate and resident transfers.
  • Community Engagement: Participate in outreach marketing activities to obtain prospective residents and promote positive resident relations.
Requirements
  • Experience: 6 months+ of residential property management or customer service role preferred.
  • Skills: Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred.
  • Communication: Effective communication and interaction with customers, vendors, management, co-workers.
  • Availability: Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
What We Offer
  • Competitive Pay: $24.00 hourly plus bonus.
  • Benefits Package: Medical/Dental/Vision Insurance, Life and AD&D Insurance, 401k Retirement Plan with company match, Employee Stock Ownership plan, Incentive Bonus Program, 10 Paid Holidays per year, 40 hours Paid Sick Leave per year, 80 hours Paid Vacation per year.


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