Retail Department Lead

5 days ago

Hilliard, Ohio, United States E&H Ace Hardware Group Full time

Job Title: Department Lead - E&H Ace Hardware


We are seeking a highly motivated and customer-focused Department Lead to join our team at E&H Ace Hardware Group. As a Department Lead, you will play a key role in shaping exceptional shopping experiences, building lasting relationships with customers, and unleashing your DIY expertise.


Why Choose Us:

  • A Legacy of Excellence: E&H Hardware Group has been a trusted name in the industry since 1959, affiliated with Ace Hardware Corporation, recognized as America's premier hardware wholesaler.
  • Customer-Centric Culture: We believe in going above and beyond to exceed customer expectations, providing expert advice, and ensuring a seamless shopping experience.
  • Boundless Opportunities: With 32 Ace Hardware stores across Ohio, your growth potential knows no bounds, with ample opportunities for professional development, advancement, and expanding your skill set.


Responsibilities:

  • Customer Service: Embody our culture of exceptional customer service, greeting each customer with warmth and enthusiasm, proactively assisting them throughout their shopping journey, and ensuring their needs are met and problems are resolved.
  • Department Leadership: Take charge of your assigned department, setting an example for the team by maintaining a well-organized, clean, and visually appealing sales floor, from accurate inventory management to timely restocking.
  • Innovation and Collaboration: Share your merchandising ideas, cost control strategies, and sales insights with the Store Manager, contributing to store meetings, and actively participating in discussions to drive the store's success.
  • Store Operations: Embrace the responsibility of opening and/or closing the store, ensuring all tasks are completed efficiently, from cycle counting to inventory maintenance.


Qualifications:

  • Passion for Service: Your dedication to providing excellent customer service and building relationships sets you apart, with a positive attitude and ability to work collaboratively with customers and associates.
  • DIY Expertise: Harness your knowledge of DIY home improvement and share it with our customers, empowering them to make informed decisions and tackle their projects with confidence.
  • Retail Experience: While formal retail experience is preferred, we welcome candidates with a drive to learn and a willingness to go the extra mile, with adaptability, a strong work ethic, and passion for our industry.
  • Physical Stamina: Standing, walking, lifting (up to 50 lbs), and occasionally climbing ladders are all part of the job.


Work Environment:

  • Full-Time: 30+ hours per week.
  • Work/Life Balance: Most locations close at 8pm.
  • Flexible Availability: Must have flexible availability, including some evenings and weekends.


We are committed to creating a shopping experience that goes beyond expectations. If you are a motivated and customer-focused individual with a passion for DIY home improvement, we encourage you to apply for this exciting opportunity.

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