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Service Department Supervisor

2 months ago

Hilliard, Ohio, United States W.W. Williams Full time

Job Summary:

W.W. Williams is seeking an experienced and highly motivated Customer Experience Manager to lead our high-volume service department. The ideal candidate will have a proven track record of delivering exceptional customer service and driving business growth.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive experience for every customer interaction.
  • Manage and coordinate the service department's daily operations, including staffing, scheduling, and workflow.
  • Develop and implement strategies to increase customer satisfaction, loyalty, and retention.
  • Collaborate with the sales team to identify opportunities for upselling and cross-selling.
  • Monitor and analyze key performance indicators (KPIs) to optimize service department performance.
  • Stay up-to-date with industry trends, best practices, and manufacturer recommendations to ensure the highest level of service quality.

Requirements:

  • Minimum 2 years of experience in a customer-facing role, preferably in a service department or customer service management position.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.