**Team Lead

6 days ago


Cincinnati, Ohio, United States Jenis Splendid Ice Creams LLC. Full time
About the Role

We are seeking a highly motivated and experienced Team Lead to join our Scoop Shop team at Jeni's Splendid Ice Creams LLC. As a Team Lead, you will be responsible for leading shifts, managing team members, and ensuring exceptional customer service.

Key Responsibilities
  • Lead Shifts: Supervise and manage team members during shifts, ensuring that all tasks are completed efficiently and effectively.
  • Customer Service: Provide exceptional customer service, ensuring that every customer has a positive experience.
  • Team Management: Manage and motivate team members, providing feedback and coaching to improve performance.
  • Inventory Management: Manage inventory levels, ensuring that all products are stocked and rotated properly.
  • Store Maintenance: Maintain the cleanliness and organization of the store, ensuring that it is presentable and welcoming to customers.
Requirements
  • Leadership Experience: Proven leadership experience, with a track record of success in managing teams and achieving goals.
  • Customer Service Skills: Excellent customer service skills, with the ability to provide a positive experience for every customer.
  • Communication Skills: Strong communication skills, with the ability to effectively communicate with team members and customers.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and resolve issues efficiently.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Access to benefits, including health insurance, paid time off, and retirement savings.
  • Opportunities for Growth: Opportunities for growth and development, with a focus on promoting from within.

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