Commercial Property Manager

4 weeks ago

Seattle, Washington, United States Holland Partner Group Full time
Job Summary

Holland Partner Group is seeking an experienced Property Manager to oversee the day-to-day operations of our residential properties with a large or complex commercial presence. The ideal candidate will have a strong background in managing both commercial and multi-family properties, with a focus on fostering an engaging and collaborative environment.

Key Responsibilities
  • Manage all phases of commercial and residential community operations under the direction of the Regional Manager.
  • Ensure all staff is motivated, functions as an effective team, and provides an exceptional customer experience.
  • Maintain a proper inventory of supplies and tools sufficient for providing service and maintaining the property.
  • Oversee the Maintenance Manager in administering a preventative maintenance program that minimizes emergency repairs and service requests.
  • Provide mentorship to the maintenance team on how to approach each tenant's unique maintenance needs and systems appropriately and efficiently.
  • Coordinate the information and reporting submissions for assigned property at client or leadership request.
  • Partner with the corporate commercial team to ensure timely and accurate expense allocation, reconciliation, and lease administration.
  • Conduct community staff meetings and safety meetings on a regular basis.
  • Develop and support property budget, marketing plans, and reforecast.
  • Handle all residential and commercial tenant issues in a timely manner to ensure an exceptional customer experience, proactively addressing potential issues before they arise when possible.
  • Oversee and support the Point of Sales process to ensure compliance with the program.
  • Review and approve or reject resident applications, leases, renewals, and move-in documents.
  • Actively participate in pricing and owner calls and discussions to ensure the property is meeting or exceeding benchmark expectations.
  • Ensure the timely and accurate completion of various daily, weekly, and monthly reports.
  • Understand, support, and apply principles of Fair Housing and Landlord-Tenant Laws.
  • Work with the Sales Team to increase property income, resident retention, and lease renewals, and encourage sales on other income opportunities, through the Point of Sale Renewal program.
  • Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
  • Manage the property relationship with the Community Operations Team.
  • Regularly inspect the community to ensure Holland Residential standards are met and offer recommendations for community capital improvements or repairs.
  • Represent Holland Partner Group in a professional manner at all times.
  • Conform to company apparel standards and set a positive example for all Associates.
  • Perform all other duties as directed and assist the overall team effort in any way possible.
Requirements
  • High school diploma or equivalent is required. A college degree in related coursework or equivalent years' experience strongly preferred.
  • Minimum of four years' experience in residential and/or commercial property management required. Minimum of two years' experience as a commercial property manager strongly preferred.
  • Knowledge, Skills and Abilities Required:
    • Skilled in marketing and budgeting with sales or multi-family leasing and/or product sales.
    • Knowledge of unit turn, maintenance, grounds keeping, painting, and landscaping.
    • Ability to work effectively with all levels of employees while inspiring respect and credibility.
    • Skilled in supervising and motivating others to ensure property goals and objectives are met.
    • Knowledge of Fair Housing and Landlord-Tenant Laws.
    • Excellent communication, organizational and leadership abilities.
    • Proficient in Microsoft Office suite and a familiarity with on-site software systems. Yardi preferred.
    • Strong customer service, diplomacy, and crisis diffusion skills.
    • Financial understanding and ability to formulate strategies based on property data.
    • Good verbal and written communication skills.
    • Ability to accurately perform basic to intermediate mathematical functions.
    • Ability to accurately perform multiple tasks in a complex and fast-paced operating environment.
    • Ability to understand and clearly explain legal documents.
  • Ability to lift or move up to 20 pounds.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Fluency in English both verbally and non-verbally.
Benefits

Holland Partner Group is proud to offer a competitive and comprehensive benefits package, with enrollment eligibility beginning first day of the month following date of hire, that includes health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays, the opportunity for our employees to get involved in their communities using Volunteer Time Off (VTO), and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs. Housing discounts may be available dependent on the property, ownership approval, and unit availability.

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